Tide 潮汐

This Privacy Policy describes how your personal information is collected, used, and shared when you use the Tide mobile application (the "App").

1. Information We Collect

1.1 Information You Provide

When you use the App, we may collect information that you voluntarily provide to us, including:

• Account information, such as your name, email address, and password when you create an account
• Profile information, such as your preferences, goals, and other information you choose to provide
• Feedback and communications, such as when you contact our customer support team or participate in surveys

1.2 Information We Automatically Collect

When you use the App, we may automatically collect certain information about your device and usage of the App, including:

• Device information, such as your device model, operating system, unique device identifiers, and mobile network information
• Usage data, such as the features you use, the content you interact with, the time and duration of your sessions, and your interaction with soundscapes and meditation content
• Location information, but only if you have enabled location services for the App and have given us permission to collect this information
• Analytics information, such as aggregate usage statistics, which help us understand how users interact with the App

1.3 Information from Third Parties

We may receive information about you from third parties, such as social media platforms if you choose to connect your social media account to the App. This information will be subject to the privacy policies of those third parties.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the App and our services
• Personalize your experience, including tailoring content and recommendations to your preferences
• Track your progress and provide insights about your usage patterns
• Respond to your comments, questions, and requests for customer support
• Send you technical notices, updates, security alerts, and support messages
• Prevent fraud and enhance the security of the App
• Analyze usage trends and optimize the App's performance

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• With service providers who perform services on our behalf, such as hosting, data analysis, customer support, and marketing assistance. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
• When required by law, such as to comply with a subpoena, court order, or other legal process, or to protect our rights, property, or safety, or the rights, property, or safety of others.
• In connection with a merger, acquisition, or sale of all or a portion of our assets. If such a transaction occurs, we will notify you via email and/or a prominent notice on the App of any change in ownership or uses of your personal information.
• With your consent or at your direction, such as when you choose to share information with third-party applications or services.

4. Data Retention

We will retain your personal information for as long as your account is active or as needed to provide you with the App and our services. If you delete your account, we will retain certain information for a reasonable period of time to comply with legal obligations, resolve disputes, and enforce our agreements. We may also retain aggregated or anonymized information that cannot be used to identify you.

5. Your Rights and Choices

You have certain rights regarding your personal information, including:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete personal information.
• Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
• Withdrawal of Consent: You can withdraw your consent to our collection, use, or disclosure of your personal information at any time, where we rely on your consent to process such information.
• Data Portability: You can request a copy of your personal information in a structured, machine-readable format.

To exercise these rights, please contact us at chaoxi9413@163.com. We will respond to your request within a reasonable timeframe.

6. Security of Your Information

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include administrative, technical, and physical safeguards designed to protect against unauthorized access to our systems and data. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

7. Children's Privacy

The App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: chaoxi9413@163.com